CallTower helps California Non-Profits Achieve Savings
The Company:
The company is a faith-based, non-profit organization that serves the needs of the less fortunate in Southern California through emergency and long-term rehabilitation services.
The Challenge
The organization has served the homeless for more than 38 years and has grown from one location to multiple in four counties. In 2010 the organization served more than 385,000 meals and relies almost solely on large and small donors alike. Like most non-profit organizations, the company needs communications services that are extremely reliable and affordable.
“Phones are the life blood of our organization,” said the IT Director of the company. “Because donor call-ins are huge for us, we need reliable service, 100 percent uptime and to make it easy for people to get in contact with us. Quite simply if our phones don’t work we lose donations.”
The company was using another service provider offering managed services for phones, voice mail and messaging. When the IT Director joined the organization he was discouraged to find that poor phone service was a way of life for the organization. Employees and donors experienced service drops, sites would go down for days at a time, the service presented billing challenges, and adds, moves and changes to service were extremely difficult.
The IT Director knew the organization deserved first-rate communications services at an affordable price. He also knew that by making communications upgrades, the company may be able to qualify for discounts made possible through the California Teleconnect Fund.
The Solution
Boosting Productivity—and Donations—through Reliable Communications
Knowing that affordable, reliable managed communications services were available, the IT Director began investigating options on behalf of the organization. Through a referral he learned of CallTower, a company that transforms organizations’ voice and data communications into a strategic business tool. CallTower’s On Demand Unified Communications solution provides growing organizations with enterprise-class reliability, a single point of support, productivity-enhancing features and 24/7 service for a fixed monthly fee.
CallTower’s Non-Profit Program
As telecommunications and messaging costs-per-employee are rising, most non-profit and not-for-profit organizations are experiencing challenges in how they efficiently manage the growing IT infrastructure demands of email, voicemail, fax and other support services, as well as the capital expense to deliver these new technology solutions.
The CallTower Non-Profit Program provides qualified non-profit organizations with cloud-based Unified Communications solutions at a fraction of the cost through the California Teleconnect Fund. The fund was created to assist qualifying organizations in updating their infrastructure with advanced telephony and data solutions by offering a substantial discount on select telecommunications services.
With CallTower organizations receive affordable, hosted IP-based services, including: Voice, data and network services, Internet, email and fax messaging, calling plans, network administration, single-wire connectivity, call center functionality, disaster-proof access to all data and voicemail, and 24/7 customer support.
CallTower’s Non Profit Program helps organizations communicate more effectively and focus on their mission at hand. Organizations can relax knowing that their communications applications are safe and secure, residing in CallTower’s off-site fault tolerant hosting centers.
Flawless Implementation
The company worked closely with CallTower’s engineering support team to carefully craft a plan that migrated one site at a time to ensure no interruption of service and CallTower trained employees and administrators on the new features and functionality.
“The implementation process went extremely smooth, and CallTower went above and beyond to support the migration both with IT and to help educate the end users. I see nothing but smiles with the CallTower service, even from our billing group,” said the IT Director.
The Results
The CallTower service, according to the IT Director, is exceeding expectations. First and foremost, the phones work. If any service-related issue or question arises it is addressed by CallTower in minutes or hours not days. End users have an easier time with the new service and features, including voice mail and the auto attendant capabilities. The accounting group appreciates the straightforward and consistent bill. As the company continues to grow, it will look at transitioning other services such as email to CallTower’s hosted service.
“As we go from a small to a medium-sized organization it’s good to have a resource available to grow with us—that’s CallTower,” said the IT Director.
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