Financial Services
A Credit Union chooses CallTower for a full suite of Unified Communications
Company: A credit union, a cooperative financial institution owned and controlled by its members, with 5 locations.
Challenge: The credit union was looking for a hosted unified communications solution that would help streamline its business phone, email, collaboration and web conferencing services.
Solution: CallTower unified communications with hosted Exchange, Voice over IP (VoIP), unified messaging, Live Meeting and Instant Messaging.
Benefits: CallTower solution is very user friendly and is easily adopted by the credit union’s employees. The second benefit is the multi-site redundancy and the ability to forward phone calls to another location if necessary.
“Your support service is excellent. Whenever we have a problem we call your support and get it resolved usually within a couple of hours. We are very happy with this level of service,” said the client.
Watch a video testimonial here:
A full-service regional bank secures multi-site messaging and full redundancy with CallTower unified communications.
Company: A regional public bank with over 170 employees in 7 offices.
Challenge: The bank was in need of a voice mail solution that provided multi-site unified messaging and redundancy for site-to-site fail over. The bank’s initiative was to provide 100% redundancy for all critical applications, including phone and voice mail.
Solution: CallTower unified communications with multi-site messaging capability and full redundancy.
Benefits: CallTower solution streamlined communications for all 7 locations eliminating capital expenditure and lowering their recurring monthly expense. The ability to leverage the market leading technology for a predictable monthly cost gave the bank a competitive advantage in the market.
“Despite the magnitude and the complexity of the bank’s communication model, CallTower provided seamless conversion over the weekend. We were impressed with the total transparency to both our internal and external clients” said the client.
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