Legal

CallTower Hosted Communications Service
The Always-On Choice For Legal Firms

You stay competitive in Legal Services by giving clients, businesses and colleagues specific information, tracking expenses, and bein responsive.

CallTower delivers the entire communications platofrm so that Legal Services providers can concentrate on doing what they do best.

Account Codes

Practices can have specific account codes for clients and colleagues, so that  client costs can be tracked and accounted for on a daily, weekly or monthly basis.

System or Area Paging

CallTower allows practices to page people - either in specific areas of a company site or to individual desktop phones.

Automated Attendant

CallTower's Automated Attendant for Legal Services provides both a Speak-by-Name directory search using voice recognition, and a Spell-by-Name directory.

The CallTower Automated Attendant saves time and effort. Callers do not have to fumble to punch in a code, letters of a person's name or remember extensions. They can simply say the person's name and the CallTower Speak-by-Name or Spell-By-Name Directory Search will look up the most appropriate match.

Ad Hoc Conferencing

When talking with a client by phone, an attorney can add an associate, para-legal or investigator for a quick discussion about the case and then drop the added line to continue in a private conversation with the client.

Inbound and outbound IVR capability

Legal Services providers can program their outbound and inbound IVR (Interactive Voice Response) systems to call out to clients and confirm time/date of appointments or even allow the client to interactively reschedule the appointment.

Meet Me Conferencing

Conference calls can be scheduled instantaneously - and conference participants are announced as they dial into the toll-free conference bridge. The service is free with CallTower's Legal Services Suite.

Messaging

From a phone, PC or PDA, an attorney can review email, voicemail, fax messages and documents before she/he gives advice or goes into a courtroom. Using CallTower's advanced Talking email, or text-to-speech capabilities, an attorney can receive and act on an email as a voice message and respond before the client leaves the office.

Disaster Preparedness

CallTower provides a Disaster-proof Legal Services Voice and Data telephony and communications solution. CallTower's secure, scaleable voice and data systems are hosted in data centers around the U.S.