Increased revenue

Pinnacle Printing Systems expands customer service applications and satisfaction ratings.

Fast Facts

Company:   Pinnacle Printing Systems provides full-service marketing communications services to businesses worldwide.

Challenge:   The Company needed reliable, flexible and powerful voice and data services that would support their growing business, as well as complex, proprietary customer service applications.

Results:   Pinnacle Printing Systems uses a CallTower solution to run its critical marketing ordering, printing and inventory applications.  The reliability, scalability and security of the voice and data solutions allows The Company to continuously improve customer service and increase efficiency.

Pinnacle’s customer service base is growing in size and retention:

• Voice recognition auto-attendant, and multi-office 4-digit dialing increases customer and employee efficiency

• CallTower's outstanding technology expertise and engineering enable Pinnacle to implement progressive customer service solutions

• Always-On stability and reliability gives The Company’s customers anytime access to critical services

• Unified messaging allows Pinnacle employees to receive email or voicemail anywhere, whether in the field or in the numerous printing facilities

No capital expense for the voice/data system allows Pinnacle to invest in development of solutions for its diverse customer base