Healthcare

The Always-On Choice For Healthcare

You stay competitive in healthcare by giving patients, physicians, hospital administrators and other healthcare providers the latest in medical advances and the best in customer service.

Hosted voice and data services from CallTower deliver the Always-on voice and data access, flexible advanced features, and the service quality and reliability that keep you in touch with your customers, patients and suppliers when you need to be.

CallTower provides solutions to issues that previously required additional human resources. Advanced features are flexible, easy to use, always accessible and included for all CallTower customers. Call routing, messaging and conferencing features give you all the options you need to address basic to complex challenges of running a Healthcare business.

CallTower delivers advanced, hosted voice and data features and capabilities for healthcare practitioners and multi-office sites that enable healthcare providers to concentrate on doing what they do best - provide advanced healthcare to patients, through innovative, hosted, Always-On voice and data features such as:

Ad Hoc Conferencing

When talking with a patient by phone, a doctor can add the physical therapist for a quick discussion about future treatment and then drop the added line to continue in a private conversation with the patient.

Inbound and outbound IVR capability

Healthcare providers can now program their outbound and inbound IVR (Interactive Voice Response) systems to call out to patients and confirm time/date of appointments or even allow the patient to interactively reschedule the appointment.

Meet Me Conferencing

Conference calls can be scheduled instantaneously - and conference participants are announced as they dial into the toll-free conference bridge. The service is free with CallTower's Healthcare Suite.

Messaging

From a phone or PDA, a healthcare practitioner can consult on a medication before prescribing it. A doctor can receive and act on an email as a voice message and respond before the patient leaves the office.

Disaster Preparedness

CallTower's secure, scaleable voice and data systems are hosted in data centers around the U.S. CallTower provides a Disaster-proof Healthcare Voice and Data telephony and communications solution.