Contact Centers

Outsource your call center infrastructure with CallTower’s distributed, multi-sourced call center environment. Get more visibility, control and quality management over your call center and reap the operational and cost benefits of distributed customer care, while reducing Capex, Opex and toll charges.

What to Look for in a Virtual Contact Center
Cost reductions - zero upfront capital investment
Flexible provisioning - use any agents, anywhere
Receive calls from any carrier, terminate to any network
Seamless integration - connect to any contact center application
Value - buy what you need, pay only for what you use

What CallTower’s Call Center can do for you
Unify and centrally manage distibuted call center resources
Queue and distribute calls to any agent, anywhere
Supervise and manage distributed agents from any web browser
Manage service levels for consistent quality at every touch point
Scale on demand to meet changing business needs
Ensure business continuity, faster disaster response and recovery

Effective Supply-demand Matching
CallTower’s Contact Center provides a point of control for distributed contact center activity, intercepting and prioritizing every contact while simultaneously monitoring agent resources. Agent availability and skillset are accurately matched with customer priority, value and needs against a backdrop of continuous business change. Agents are more productive and customers are better served.

Fast, Flexible, Cost-effective Operations
You can scale and grow, adding new sites, agents and services, without costly capex, opex and maintenance costs. Agents need only a PC, phone and Internet connectivity to be productive. Call center supervisors and managers have a convenient web-based dashboard for monitoring and managing far-flung agent resources. Deployments that once took months are done in days or weeks.

Simplified Integration
Your company’s vital business processes and legacy or third party applications can be easily integrated and extended across virtual contact center operations.  In this way, different applications can work together under a standard publish/subscribe interface.