Case Studies

CallTower is credited with saving Game Ready from days of downtime and expense when a fire burned down their facility. CallTower also allows the Company to easily make system changes based on customer feedback and provide calling and messaging features that employees can customize to maximize efficiency.

Company: Game Ready

Challenge: Game Ready needed to replace a premise-based phone system that was expensive and inflexible. The company's new voice and data solution had to accommodate and easily expand to meet its rapid growth, as well as provide secure, reliable, and sophisticated voice and data features to satisfy both internal development and customer support needs, typical of a busy consumer products business.

Results: The advantage of using CallTower was clear with every change Game Ready has experienced over the last two years:

• When Game Ready's office burned to the ground, CallTower's built-in disaster protection saved the company countless hours and expense
• CallTower easily accommodated company growth through immediate responsiveness and the flexibility to quickly modify the system
• CallTower's sophisticated calling and auto-attendant features allowed Game Ready to sustain excellent service to an expanding customer base

The Solution:  In December 2003 CallTower gave Game Ready fully-hosted, secure IP-based service provisioned to accommodate growth, both customer service commitments and any foreseeable changes in staff or office configurations. In less than 45 days from the time of order, CallTower delivered connectivity, voice, data, messaging, collaboration, advanced calling features and new state-of-the-art Cisco phones.   Not only did CallTower meet Game Ready's criteria for a fully hosted, scalable voice and data service, it delivered advanced features that would make the staff more productive. Game Ready was pleased with  CallTower's suite of services and advanced capabilities including:

• A single point of contact that made everything happen from adding users to providing user support to delivering new Cisco phones
• Built-in disaster defense with the operation and management of all equipment off-site in a secure, central operations center
• Highly flexible, advanced calling, collaboration and messaging features that are easy for employees to customize to any site

Other Examples:

• Collation - Collation customer calls are always answered by a person.
• La Agencia - CallTower's™ services and applications have resulted in a 50% decrease in long distance spending for La Agencia, a premier marketing agency that connects the Latino consumer with the market.
• Pinnacle - By leveraging CallTower's™ announce caller digital assistant and unified messaging, Pinnacle Printing Systems has increased their revenue, received higher customer satisfaction ratings and retention and increased efficiency among sales and customer service personnel.