Better customer support

Collation's customers always reaches a live person

Fast Facts

Company:  Collation is a software developer company

Challenge:  The Company needed voice service that would help its support teams respond faster to customer needs, especially as it experienced steady growth.

Results:  Collation uses a CallTower solution that can always route a customer to a live support person. The Company's choice to go with CallTower turned its voice service into a strategic tool that increased customer satisfaction and loyalty.

Collation experiences the advantages of CallTower service every day:

Flexible features easily adjusted to address customer support needs
CallTower service scales seamlessly to meet the demands of a growing company
CallTower's comprehensive hosted service keeps engineers productive and focused on Collation business