Hosted UC in Legal
The legal services industry operates in a fast paced and often high pressure environment. Being available anytime and anywhere is critical. Growing firms often don’t have the resources to manage all the communications requirements of its partners, lawyers, legal aids, researchers and other employees.
Why Unified Communications?
Unified Communications provides a robust framework that allows individuals, groups and organizations to effectively communicate and collaborate regardless of their physical location. It enables law firms to enhance productivity of key personnel, deliver more effective client solutions, enhance competitive abilities and achieve their business continuity and profitability goals.
Why CallTower On-Demand Unified Communications?
CallTower On-Demand Unified Communications solution provides a complete voice package along with high performance data and internet service without having to purchase on-premise equipment or assemble a large staff to manage it. Because CallTower offers all this functionality as a monthly service, it requires no capital expenditure.
The CallTower solution connects your most important applications seamlessly to deliver a fully-integrated, streamlined set of voice and data services, including:
- Internet access
- IP Telephony
- Calling Plans & Voicemail
- EFax
- Network administration and maintenance
- Application upgrades
- Single wire connectivity
- Call center
Features:
Account Codes: Practices can have specific account codes for clients and colleagues, so that client costs can be tracked and accounted for on a daily, weekly or monthly basis.
Automated Attendant: CallTower’s Automated Attendant for Legal Services provides both a Speak-by-Name directory search using voice recognition, and a Spell-by-Name directory.
Ad Hoc Conferencing: When talking with a client by phone, an attorney can add an associate, para-legal or investigator for a quick discussion about the case and then drop the added line to continue in a private conversation with the client.
Inbound and outbound IVR capability: Legal Services providers can program their outbound and inbound IVR (Interactive Voice Response) systems to call out to clients and confirm time/date of appointments or even allow the client to interactively reschedule the appointment.
Messaging: From a phone, PC or PDA, an attorney can review email, voicemail, fax messages and documents or use CallTower’s advanced Talking Email, or Text-to-Speech to respond based on his immediate communication needs.
Benefits:
Best-of-breed technology: CallTower’s solution is based on best-of-breed Cisco® and Microsoft® technology ensuring security, reliability and privacy of sensitive data.
Zero capital expenditure. One predictable monthly bill: CallTower’s solution is offered as an on demand, monthly service and it requires no capital equipment to purchase or extra staff to manage it. Instead, customers get one single and predictable monthly bill. It is easy to scale up or down based on your business needs.
Multi-site redundancy solution: CallTower provides multi-site unified messaging capability along with ongoing support for site-to-site redundancy – a key feature welcome by law firms that need a secure, reliable and multi-site communications system.
Disaster recovery solution: CallTower delivers business continuity with built-in disaster prevention, including always-on auto-attendant, voice messaging, digital assistant, dual line appearances, hunt groups and talking email. CallTower has two secure, geographically dispersed data and provides both diverse and redundant T-1 connections to/from a business.
Simple solutions to complex communications challenges:
- Integrating remote and mobile users
- Seamlessly linking multiple and dispersed locations
- Solving communication challenges for complex, large or diverse organizations
- Addressing customer and employee collaboration requirements
- Client and conference room video solutions
- Vendor consolidation and streamlining
- Lowered total expense
