Hosted UC in Healthcare
To say that communications is critical in healthcare is an understatement. It is vital that healthcare organizations provide patients, physicians, hospital administrators and other healthcare providers the latest in medical advances, accurate information, 100% systems availability and the best in customer service. Without effective, reliable communications this would not be possible.
Why Unified Communications?
Unified Communications offers a way for patients, physicians and other healthcare providers to communicate through an integrated system of applications and a variety of devices. Unified Communications lets clinicians and caregivers connect to the right resource real-time in the most time-critical situations—using the most effective medium, be it a desk phone, cell phone, PDA, pager or IM.
Why CallTower On-Demand Unified Communications?
CallTower offers a comprehensive solution that connects your most important applications seamlessly to deliver a fully-integrated, streamlined and always available set of voice and data services from a hosted platform. Our solution helps hospitals and medical offices to reduce operating costs, communicate more effectively with each other and patients, and focus on other patient care initiatives.
CallTower Unified Communication provides a single communications interface for voice, text, e-mail and video via mobile smartphones, via PCs or wireless tablets, and via vocal telephone interfaces with speech recognition assistance. Our platform combines rich, intuitive and seamless communications with:
- Voice
- E-mail, Voicemail and EFax
- Presence Awareness
- Instant messaging (IM)
- Data
- Video
- Conferencing
- Mobility
CallTower hosted unified communications enables hospitals and healthcare organizations with multi-office sites to outsource the communications infrastructure, application upgrades, network administration and support, and get back to focusing on providing advanced healthcare to patients. Because CallTower unified communications is offered as a monthly service, there is no capital equipment to purchase or extra staff required to manage it.
Features:
Ad Hoc Conferencing: When talking with a patient by phone, a doctor can add another consulting physician for a quick discussion about future treatment and then drop the added line to continue in a private conversation with the patient.
Inbound and outbound IVR capability: Healthcare providers can now program their outbound and inbound IVR (Interactive Voice Response) systems to call out to patients and confirm time/date of appointments or even allow the patient to interactively reschedule the appointment.
Meet Me Conferencing: Conference calls can be scheduled instantaneously. Conference participants are announced as they dial into the toll-free conference bridge.
Messaging: From a phone or PDA, a healthcare practitioner can consult on a medication before prescribing it. A doctor can receive and act on an email as a voice message and respond before the patient leaves the office.
Benefits:
Best-of-breed technology: CallTower’s solution is based on best-of-breed Cisco® and Microsoft® technology ensuring security, reliability and privacy of sensitive data.
Zero capital expenditure. One predictable monthly bill.: CallTower’s solution is offered as an on demand, monthly service and it requires no capital equipment to purchase or extra staff to manage it. Instead, customers get one single and predictable monthly bill. It is easy to scale up or down based on your business needs.
Multi-site redundancy solution: CallTower provides multi-site unified messaging capability along with ongoing support for site-to-site redundancy – a key feature welcome by healthcare and biotech firms that need a secure, reliable and multi-site communications system.
Disaster recovery solution: CallTower delivers business continuity with built-in disaster prevention, including always-on auto-attendant, voice messaging, digital assistant, dual line appearances, hunt groups and talking email. CallTower has two secure, geographically dispersed data and provides both diverse and redundant T-1 connections to/from a business.
Simple solutions to complex communications challenges:
- Integrating remote and mobile users
- Seamlessly linking multiple and dispersed locations
- Solving communication challenges for complex, large or diverse organizations
- Addressing customer and employee collaboration requirements
- Client and conference room video solutions
- Vendor consolidation and streamlining
- Lowered total expense
