December 18th, 2010

Hosted UC in Financial Services

Financial services organizations in banking, insurance, capital markets and securities require the ability to collaborate on demand, anywhere and at any time. For the customer, lack of integration can mean frustrating delays, inconsistent data across channels, and a less than satisfactory experience.

Why Unified Communications?

It is most critical for advisors, agents, brokers, asset managers, traders and specialists across the industry to provide consistent and effective customer service, develop and maintain advisory relationships with their clients, and stay on top of and respond to rapid changes in the market.

Why CallTower On-Demand Unified Communications?

CallTower offers financial services companies a complete on demand platform that unifies communications with their business applications and processes, streamlining the way employees reach one another and communicate.

By combining Voice over IP, Email, Voicemail, Instant Messaging, Conferencing and Collaboration tools into one integrated platform, financial service companies can communicate real-time with their customers, coworkers and partners, improving their staff’s productivity, efficiency and customer service.

Solutions:

  • Business Phone Service
  • E-mail, Voicemail and EFax
  • Presence Awareness
  • Instant messaging (IM)
  • Data
  • Video
  • Conferencing
  • Mobility

Benefits:

Best-of-breed technology: CallTower’s solution is based on best-of-breed Cisco® and Microsoft® technology ensuring security, reliability and privacy of sensitive data.

Zero capital expenditure. One predictable monthly bill: CallTower’s solution is offered as an on demand, monthly service and it requires no capital equipment to purchase or extra staff to manage it. Instead, customers get one single and predictable monthly bill. It is easy to scale up or down based on your business needs.

Multi-site redundancy solution: CallTower provides multi-site unified messaging capability along with ongoing support for site-to-site redundancy – a key feature welcome by financial services firms that need a secure, reliable and multi-site communications system.

Disaster recovery solution: CallTower delivers business continuity with built-in disaster prevention, including always-on auto-attendant, voice messaging, digital assistant, dual line appearances, hunt groups and talking email. CallTower has two secure, geographically dispersed data and provides both diverse and redundant T-1 connections to/from a business.

Simple solutions to complex communications challenges:

  • Integrating remote and mobile users
  • Seamlessly linking multiple and dispersed locations
  • Solving communication challenges for complex, large or diverse organizations
  • Addressing customer and employee collaboration requirements
  • Client and conference room video solutions
  • Vendor consolidation and streamlining
  • Lowered total expense

Watch a financial services customer testimonial.