Hosted UC in Contact Centers

Call Center infrastructure is expensive, labor intensive and difficult to manage, yet vital to your business. CallTower has the expertise and existing infrastructure to alleviate these challenges. By outsourcing your call center infrastructure with CallTower, you will have more visibility, control and quality management over your call center and reap the operational and cost benefits of distributed customer care, while reducing both capital and operating expenses.

Why CallTower On-Demand Contact Center?

CallTower’s Contact Center Service enables businesses to outsource their entire call center operations with no upfront capital investment and all the benefits of expert support. Let CallTower show you how to transform your call center into a strategic competitive advantage that will help improve and grow your business.

Benefits:

A single point of control: CallTower Contact Center provides a point of control for distributed contact center activity, intercepting and prioritizing every contact while simultaneously monitoring agent resources. Agent availability and skill set are accurately matched with customer priority, value and needs against a backdrop of continuous business change. Agents are more productive and customers are better served.

Fast, flexible, cost-effective operations: You can scale and grow, adding new sites, agents and services, without costly capital or operational expenditure and maintenance costs. Agents need only a PC, phone and Internet connectivity to be productive. Call Center supervisors and managers have a convenient web-based dashboard for monitoring and managing far-flung agent resources. Deployments that once took months are done in days or weeks.

Simplified integration: Your company’s vital business processes and legacy or third party applications can be easily and seamlessly integrated and extended across virtual contact center operations.  In this way, different applications can work together under a standard publish/subscribe interface.

Partners:

The CallTower Contact Center enables businesses to:

• Unify and centrally manage distributed call center resource
• Manage service levels for consistent quality at every touch point
• Scale on demand to meet changing business need
• Business continuity with faster disaster response and recovery
• Queue and distribute calls to any agent, anywhere
• Supervise and manage distributed agents from any web browser